LEGAL

REFUND & CANCELLATION POLICY

How to cancel Sideline Access, and the limited situations in which a refund is available.

Effective date: 15 October 2026 · Last updated: 16 October 2026

Summary. You can cancel Sideline Access at any time, and you keep access until the end of the billing period you have paid for. All payments are final and non-refundable, except where the law requires us to give a refund. If you are a consumer in the UK, EU or EEA, this includes your legal right to withdraw within 14 days of your first purchase. This policy explains exactly when a refund is available and how to request one.

1. About this policy

This Refund & Cancellation Policy applies to Sideline Access subscriptions bought by people who live in the United Kingdom or any country outside the European Union, the European Economic Area and the United States from Dreylock Limited. It forms part of our Terms of Service.

2. How to cancel

You can cancel your subscription at any time:

We will confirm your cancellation by email. To avoid being charged for the next billing period, cancel before your renewal date, which is shown on your billing page.

When you cancel, your subscription will not renew, and you keep access to Sideline Access until the end of the billing period you have already paid for. Cancelling does not give you a refund for the current billing period, except where section 4 applies.

3. Payments are non-refundable

Except where section 4 applies, all subscription payments are final. We do not give refunds or credits for:

  • partial billing periods, or time remaining in a billing period after you cancel;
  • a renewal charge because you forgot to cancel before your renewal date;
  • periods when you did not use the Service, or used it less than you expected;
  • a specific channel, event, match, league or sport not being available, blacked out or restricted in your location, as described in our Terms of Service;
  • problems caused by your own device, software, internet connection or network;
  • a trial or promotional offer that converted to a paid subscription after the trial ended, where the offer terms were shown to you at sign-up;
  • discounted or promotional prices; or
  • suspension or termination of your account because you breached our Terms of Service.

4. When you are entitled to a refund

We will give a refund only in the following situations, where the law requires it.

4.1 Your 14-day right to withdraw (UK, EU and EEA consumers)

If you are a consumer living in the United Kingdom, the European Union or the European Economic Area, you have a legal right to withdraw from your subscription within 14 days of the day you first bought it, without giving a reason.

  • Partial refund. At checkout, you asked for the Service to start straight away. So if you withdraw, we will refund what you paid minus an amount for the days you had access, worked out in proportion to your billing period. For example, if you withdraw on day 5 of a 30-day billing period on the US$34.99 plan, we keep US$5.83 for the 5 days and refund US$29.16.
  • First purchase only. The 14-day right applies to your first subscription purchase. It does not apply to later monthly renewals, unless the law in your country gives you a cancellation right on renewal.
  • How to withdraw. Tell us clearly within the 14 days that you want to withdraw, using any of the methods in section 5. You can use the model withdrawal form below, but you do not have to. You meet the deadline if you send your message before the 14 days end.

Model withdrawal form
To: Dreylock Limited, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom, support@sidelinetv.com
I hereby give notice that I withdraw from my contract for the supply of the following service: Sideline Access subscription.
Ordered on: [date] · Name: [your name] · Email address on account: [your email] · Date: [date]

4.2 Faulty service

If the Service is faulty or not as described, consumer law gives you rights. If we cannot fix the problem within a reasonable time and without significant inconvenience to you, you may be entitled to a price reduction or a refund, which may be a full refund. This covers serious, ongoing failures of the Service as a whole. It does not cover the situations listed in section 3.

4.3 Billing errors

We will refund in full any charge made in error, including:

  • duplicate charges for the same billing period;
  • a charge made after you validly cancelled before your renewal date; and
  • a charge you did not authorise, once we have confirmed it.

4.4 If we end or materially change your subscription

If we end your subscription for a reason other than your breach of our Terms of Service, we will refund the unused part of any billing period you have paid for. If we make a change that materially reduces the core features of your subscription and you cancel because of it, we will refund the unused part of your current billing period where the law requires it.

4.5 Other legal requirements

We will also give a refund in any other situation where the law that applies to you requires one.

5. How to request a refund

To request a refund, or to withdraw under section 4.1, contact us:

Please include the email address on your Sideline TV account, the date and amount of the charge, the last four digits of the card you paid with, and the reason for your request. We will reply within 5 business days and tell you whether a refund is due.

6. How refunds are paid

We pay approved refunds to the payment method you used for the original purchase. We do not pay refunds in cash or as credit to another account. If you withdraw under section 4.1, we will refund you no later than 14 days after the day you told us you were withdrawing. We process other approved refunds within 10 business days of approving them. Your bank or card provider may take a further 5 to 10 business days to show the refund on your statement.

7. Payment disputes and chargebacks

If you think you have been charged incorrectly, please contact us first so we can look into it quickly. Most billing problems can be fixed faster this way than through a bank dispute. If you start a chargeback or payment dispute, we may suspend access to your account while the dispute is open. This does not limit any rights you have with your bank or card provider.

8. Your legal rights

Nothing in this policy affects your legal rights as a consumer under the laws of the country where you live. If anything in this policy conflicts with those rights, your legal rights apply.

9. Contact us

If you have questions about this policy, use our contact form or contact us at:

Dreylock Limited
Office One, 1 Coldbath Square
Farringdon, London, EC1R 5HL
United Kingdom
Email: support@sidelinetv.com

Effective date: 15 October 2026 · Last updated: 16 October 2026

Summary. You can cancel Sideline Access at any time, and you keep access until the end of the billing period you have paid for. All payments are final and non-refundable, except where the law requires us to give a refund. If you are a consumer in the UK, EU or EEA, this includes your legal right to withdraw within 14 days of your first purchase. This policy explains exactly when a refund is available and how to request one.

1. About this policy

This Refund & Cancellation Policy applies to Sideline Access subscriptions bought by people who live in the European Union or the European Economic Area from Dreylock Limited. It forms part of our Terms of Service.

2. How to cancel

You can cancel your subscription at any time:

We will confirm your cancellation by email. To avoid being charged for the next billing period, cancel before your renewal date, which is shown on your billing page.

When you cancel, your subscription will not renew, and you keep access to Sideline Access until the end of the billing period you have already paid for. Cancelling does not give you a refund for the current billing period, except where section 4 applies.

3. Payments are non-refundable

Except where section 4 applies, all subscription payments are final. We do not give refunds or credits for:

  • partial billing periods, or time remaining in a billing period after you cancel;
  • a renewal charge because you forgot to cancel before your renewal date;
  • periods when you did not use the Service, or used it less than you expected;
  • a specific channel, event, match, league or sport not being available, blacked out or restricted in your location, as described in our Terms of Service;
  • problems caused by your own device, software, internet connection or network;
  • a trial or promotional offer that converted to a paid subscription after the trial ended, where the offer terms were shown to you at sign-up;
  • discounted or promotional prices; or
  • suspension or termination of your account because you breached our Terms of Service.

4. When you are entitled to a refund

We will give a refund only in the following situations, where the law requires it.

4.1 Your 14-day right to withdraw (UK, EU and EEA consumers)

If you are a consumer living in the United Kingdom, the European Union or the European Economic Area, you have a legal right to withdraw from your subscription within 14 days of the day you first bought it, without giving a reason.

  • Partial refund. At checkout, you asked for the Service to start straight away. So if you withdraw, we will refund what you paid minus an amount for the days you had access, worked out in proportion to your billing period. For example, if you withdraw on day 5 of a 30-day billing period on the US$34.99 plan, we keep US$5.83 for the 5 days and refund US$29.16.
  • First purchase only. The 14-day right applies to your first subscription purchase. It does not apply to later monthly renewals, unless the law in your country gives you a cancellation right on renewal.
  • How to withdraw. Tell us clearly within the 14 days that you want to withdraw, using any of the methods in section 5. You can use the model withdrawal form below, but you do not have to. You meet the deadline if you send your message before the 14 days end.

Model withdrawal form
To: Dreylock Limited, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom, support@sidelinetv.com
I hereby give notice that I withdraw from my contract for the supply of the following service: Sideline Access subscription.
Ordered on: [date] · Name: [your name] · Email address on account: [your email] · Date: [date]

4.2 Faulty service

If the Service is faulty or not as described, consumer law gives you rights. If we cannot fix the problem within a reasonable time and without significant inconvenience to you, you may be entitled to a price reduction or a refund, which may be a full refund. This covers serious, ongoing failures of the Service as a whole. It does not cover the situations listed in section 3.

4.3 Billing errors

We will refund in full any charge made in error, including:

  • duplicate charges for the same billing period;
  • a charge made after you validly cancelled before your renewal date; and
  • a charge you did not authorise, once we have confirmed it.

4.4 If we end or materially change your subscription

If we end your subscription for a reason other than your breach of our Terms of Service, we will refund the unused part of any billing period you have paid for. If we make a change that materially reduces the core features of your subscription and you cancel because of it, we will refund the unused part of your current billing period where the law requires it.

4.5 Other legal requirements

We will also give a refund in any other situation where the law that applies to you requires one.

5. How to request a refund

To request a refund, or to withdraw under section 4.1, contact us:

Please include the email address on your Sideline TV account, the date and amount of the charge, the last four digits of the card you paid with, and the reason for your request. We will reply within 5 business days and tell you whether a refund is due.

6. How refunds are paid

We pay approved refunds to the payment method you used for the original purchase. We do not pay refunds in cash or as credit to another account. If you withdraw under section 4.1, we will refund you no later than 14 days after the day you told us you were withdrawing. We process other approved refunds within 10 business days of approving them. Your bank or card provider may take a further 5 to 10 business days to show the refund on your statement.

7. Payment disputes and chargebacks

If you think you have been charged incorrectly, please contact us first so we can look into it quickly. Most billing problems can be fixed faster this way than through a bank dispute. If you start a chargeback or payment dispute, we may suspend access to your account while the dispute is open. This does not limit any rights you have with your bank or card provider.

8. Your legal rights

Nothing in this policy affects your legal rights as a consumer under the laws of the country where you live. If anything in this policy conflicts with those rights, your legal rights apply.

9. Contact us

If you have questions about this policy, use our contact form or contact us at:

Dreylock Limited
Office One, 1 Coldbath Square
Farringdon, London, EC1R 5HL
United Kingdom
Email: support@sidelinetv.com

Effective date: 15 October 2026 · Last updated: 16 October 2026

Summary. You can cancel Sideline Access at any time, and you keep access until the end of the billing period you have paid for. All payments are final and non-refundable, except where the law requires us to give a refund. This policy explains exactly when a refund is available and how to request one.

1. About this policy

This Refund & Cancellation Policy applies to Sideline Access subscriptions bought by people who live in the United States from TB MultiMedia Inc. It forms part of our Terms of Service.

2. How to cancel

You can cancel your subscription at any time:

We will confirm your cancellation by email. To avoid being charged for the next billing period, cancel before your renewal date, which is shown on your billing page.

When you cancel, your subscription will not renew, and you keep access to Sideline Access until the end of the billing period you have already paid for. Cancelling does not give you a refund for the current billing period, except where section 4 applies.

3. Payments are non-refundable

Except where section 4 applies, all subscription payments are final. We do not give refunds or credits for:

  • partial billing periods, or time remaining in a billing period after you cancel;
  • a renewal charge because you forgot to cancel before your renewal date;
  • periods when you did not use the Service, or used it less than you expected;
  • a specific channel, event, match, league or sport not being available, blacked out or restricted in your location, as described in our Terms of Service;
  • problems caused by your own device, software, internet connection or network;
  • a trial or promotional offer that converted to a paid subscription after the trial ended, where the offer terms were shown to you at sign-up;
  • discounted or promotional prices; or
  • suspension or termination of your account because you breached our Terms of Service.

4. When you are entitled to a refund

We will give a refund only in the following situations, where the law requires it.

4.1 Billing errors

We will refund in full any charge made in error, including:

  • duplicate charges for the same billing period;
  • a charge made after you validly cancelled before your renewal date; and
  • a charge you did not authorise, once we have confirmed it.

4.2 If we end or materially change your subscription

If we end your subscription for a reason other than your breach of our Terms of Service, we will refund the unused part of any billing period you have paid for. If we make a change that materially reduces the core features of your subscription and you cancel because of it, we will refund the unused part of your current billing period where the law requires it.

4.3 Other legal requirements

There is no general legal cooling-off period for online subscriptions in the United States, so we do not offer one.

We will also give a refund in any other situation where the law that applies to you requires one.

5. How to request a refund

To request a refund, contact us:

Please include the email address on your Sideline TV account, the date and amount of the charge, the last four digits of the card you paid with, and the reason for your request. We will reply within 5 business days and tell you whether a refund is due.

6. How refunds are paid

We pay approved refunds to the payment method you used for the original purchase. We do not pay refunds in cash or as credit to another account. We process other approved refunds within 10 business days of approving them. Your bank or card provider may take a further 5 to 10 business days to show the refund on your statement.

7. Payment disputes and chargebacks

If you think you have been charged incorrectly, please contact us first so we can look into it quickly. Most billing problems can be fixed faster this way than through a bank dispute. If you start a chargeback or payment dispute, we may suspend access to your account while the dispute is open. This does not limit any rights you have with your bank or card provider.

8. Your legal rights

Nothing in this policy affects your legal rights as a consumer under the laws of the country or state where you live. If anything in this policy conflicts with those rights, your legal rights apply.

9. Contact us

If you have questions about this policy, use our contact form or contact us at:

TB MultiMedia Inc
1250 Township Circle
Alpharetta, GA 30004
United States
Email: support@sidelinetv.com